Oasis Beach Club Benidorm

I booked the hot tub bottomless brunch experience through Benidorm Events for my Sisters 40th in October, unfortunately the experience fell well below expectations, especially considering the costs. When we arrived, the upstairs area was flooded due to heavy rain and was extremely slippery. We were also told that one of the steps to the hot tub was broken. Combined with the wet floors, this felt like a significant health and safety hazard. Staff did attempt to clean, but only used a cloth rather than a mop, which was completely ineffective in removing the water. We also encountered technical issues with the hot tub — the water level dropped, and it began spraying everywhere, leaving us drenched. The toilets were also in very poor condition, with no toilet seat and a non-functional hand dryer. Additionally, although a DJ was advertised, the music was barely audible. I had been assured beforehand that someone from Benidorm Events would be present before our arrival to check everything was okay, as I had read previous negative reviews, but this did not happen. The overall quality simply did not match the price. The food tasted like frozen party food and quickly went cold due to the weather. Furthermore, the staff did not seem engaged or welcoming. Despite our 1:30pm booking, we were asked to leave 30 minutes early at 3:00pm because another group was due to arrive — it appeared our start time had not been communicated to the team at all. This was meant to be a special occasion for my sister’s 40th birthday, but instead it left us feeling disappointed. Avoid booking at all costs!

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